Privacy Policy

including social media and analysis tools

1) Name and contact details of the Data Controller and the company Data Protection Officer.

This data protection information applies to data processing by:

Lübecker Musik- und Kongresshalle GmbH, represented by Managing Director Ilona Jarabek
Willy-Brandt-Allee 10, 23554 Lübeck
Tel.: 0049-(0)451-7904 0
Fax: 0049-(0)451 7904 100
Email: kontakt@muk.de
Responsible: Ilona Jarabek, as above.

The following person has been appointed to act on our behalf as Data Protection Officer:
Martin Glänzer, Solicitor, Eppendorfer Landstraße 33, 20249 Hamburg
Tel.: 0049-(0)40-355 10 70
Fax: 0049-(0)40-355 10 711
Email: datenschutzbeauftragter@muk.de

2) Collection and storage of personal data, as well as the form and purpose of its use

a)  When visiting the website
When accessing our website https:// www.muk.de, the browser used on your device automatically sends information to the server hosting our website. This information is stored temporarily in a so-called log file. The following information is collected in this process without any manual input from you and will be stored until its automatic erasure:

- IP address of the accessing computer,
- the date and time of access,
- the name and URL of the file accessed,
- the website from which the access originates (referrer URL),
- the browser used and, as the case may be, the operating system of your computer and the name of your access provider.

We will process the aforementioned information for the following purposes:
- ensuring the comfortable use of our website;
- evaluating the system security and stability; as well as
- for further administrative purposes.

The legal basis for the data processing is Art. 6  (1), sentence 1, point  (a) and (b)  GDPR. Our legitimate interest follows from the purposes of data processing that are listed above. Under no circumstances will we use collected data to draw conclusions regarding your person.
Furthermore, we use website cookies as well as analysis services when you visit our website. You can find further explanations on this under points 4 and 5 of this Privacy Policy.

b)  When subscribing to our newsletter
If you have given your express consent according to Art. 6 (1), point (a) GDPR, we will use your email address to send you our newsletter on a regular basis. Entering an email address is sufficient to receive the newsletter.
You can cancel your subscription at any time, by using the link at the end of each newsletter, for example. Alternatively, you can also send your request to cancel your subscription by email to Abmelden@lmat.de at any time.

c) When using our contact form
Should you have queries of any kind, we offer you the option to contact us using a contact form provided on our website. In this case, a valid email address must be entered so that we know who is sending the query and so that we are able to reply to it. You may provide further information if you wish.
The data processing for the purposes of contacting us takes place according to Art. 6 (1), sentence 1, point (a) GDPR and is based on the consent provided voluntarily by you.
The personal data collected by us when you use the contact form will be erased automatically once the request submitted by you has been dealt with.

3) Disclosure of data
Your personal data are not disclosed to third parties for any purposes other than the purposes listed below.

We will only pass on your personal data to third parties, if:
- you have given your consent according to Art. 6 (1), sentence1, point (a) GDPR,
- it is necessary according to Art.  6  (1), sentence  1, point  (f) GDPR in order to assert, exercise or defend legal claims, and if there is no reason to assume that you have an overriding interest warranting protection relating to the non-disclosure of your data,
- in the case of a legal obligation to disclosure according to Art. 6(1), sentence 1, point  (c) GDPR, and
- this is legally permissible and, according to Art. 6(1), sentence 1, point  (b) GDPR, necessary for the implementation of contractual relations with you.

4) Cookies
We use cookies on our website. These are small files which are automatically created by your browser and which are saved on your end device (laptop, tablet, smartphone or the like) when you visit our website. Cookies do not damage your end device, do not contain any viruses, trojans or other malicious software.

The cookie contains information which arises in connection with the particular end device used. However, this does not mean that we obtain direct knowledge of your identity.

On the one hand, we use cookies to make the use of our services more convenient for you. In this respect, we use so-called session cookies to determine whether you already visited individual pages of our website. These cookies are automatically erased after you leave our website.

Furthermore, for the purpose of optimising user-friendliness, we also use temporary cookies which are stored on your end device for a certain fixed time period. If you visit our site again in order to use our services, the website will automatically recognise that you have visited us in the past as well as which entries and settings you made, so that you do not have to make them again.

We also use cookies in order to document the use of our website statistically and to evaluate it so as to optimise the services that we offer you (see point 5). These cookies enable us to automatically determine that you have visited us before on your next visit to our website. These cookies are automatically erased after the expiry of a defined period of time.

The data processed by cookies are necessary for the above purposes in order to safeguard our and third parties’ legitimate interests according to Art.  6  (1), sentence  1, point  (f) GDPR.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies will be stored on your computer or that you receive a notification before a new cookie is stored. However, full deactivation of cookies can lead to you not being able to use all functions of our website.

5) Analysis tools

a) Tracking Tools
The tracking measures set out below and that are used by us are implemented on the basis of Art.  6  (1), sentence  1, point (f) GDPR. With the tracking measure that we use, we intend to ensure a customised design and the ongoing optimisation of our website. We also use the tracking measures in order to document the use of our website statistically and to evaluate it in order to optimise the services that we offer to you. These interests are to be regarded as legitimate as defined in the aforementioned regulation.
The respective purposes of the data processing and the data categories are provided in the corresponding tracking tools.

b) Google Analytics
For the purposes of the requirements-oriented design and continuous optimisation of our website, we use Google Analytics, a web analysis service provided by Google Inc. (https://www.google.de/intl/de/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; referred to in the following as “Google”). In this context, pseudonymised usage profiles are created and cookies (refer to point 4) are used. The information regarding your use of this website which is generated by the cookie, including:

- the browser type/version,
- the operating system used,
- the referrer URL (previously visited web page),
- the host name of the accessing computer (IP  address),
- the time of the server query,

will be transferred to a server of Google in the USA and saved there. This information will be used in order to evaluate the use of the website, to compile reports about the website activities and to provide further services relating to the use of the website and the internet for the purposes of market research and the user-friendly configuration of these internet pages. This information may also be forwarded to third parties if legally required or if third parties process this data on behalf of Google. Google will never associate your IP address with any other Google data. IP addresses are anonymised so that they cannot be identified (IP masking).

You can prevent the installation of cookies with the appropriate settings in your browser software; please note, however, that in this case you may not be able to use all of the functions of this website to their complete extent.

You can also prevent the collection of the data regarding your use of the website which is generated by the cookie (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptot?hl=de).

As an alternative to this browser add-on, especially with browsers on mobile end devices, you can also prevent the collection of data by Google Analytics by changing your settings. An opt-out cookie is placed which prevents the future collection of your data when visiting this website. The opt-out cookie only applies to this browser and for our website, and will be saved on your device. If you erase the cookies in this browser, it is necessary for you to place the opt-out cookie again.

Further information on data protection in the context of Google Analytics is available in the Google Analytics Help feature (https://support.google.com/analytics/answer/6004245?hl=de).

c) Google Adwords conversion tracking and remarketing
In order to statistically assess the use of our website and for the purposes of optimising its evaluation of your data, we also make use of Google Conversion Tracking. In this respect, a cookie (point 4) is placed on your computer by Google Adwords, provided you reached our website via a Google advertisement.

These cookies become invalid after 30 days and do not serve the purpose of personal identification. If the user visits certain pages on the website of the Adwords customer and the cookie has not yet expired, Google and the customer are able to see that the user has clicked on the advertisement and was referred to this page.

Every AdWords customer receives a different cookie. Cookies cannot therefore be tracked via the websites of AdWords customers. The information which was obtained with the help of the conversion cookie is used to create conversion statistics for AdWords customers who opted for conversion tracking. The AdWords customers receive information on the total number of users who clicked on their advertisement and were referred to a page with a conversion tracking tag. They do, however, not receive any information which can be used for the personal identification of the users.

If you do not want to participate in the tracking procedure, you can also refuse the placing of the cookie which is necessary for this procedure – by changing your browser settings, for example, to generally deactivate the automatic placing of cookies. You can also deactivate cookies for conversion tracking by changing the settings of your browser so that cookies from the domain www.googleadservices.com are blocked. Google's data protection information on conversion tracking is available here (https://services.google.com/sitestats/de.html).

We use Google AdWords for our website. Google AdWords is an online advertising programme of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). In this context, we make use of the remarketing function. With the help of cookies, this allows us to present advertisements to the users of our website that are based on their interests. To this end, the interaction of the user with our website is analysed, e.g. to determine which offers the user found of interest, which also allows us to show the user target-oriented advertising on other web pages after their visit to our website has finished. The cookies that are used serve the clear identification of a web browser on a specific computer, and not the identification of an individual person; in this context, no personal data are stored. You can deactivate the use of cookies by Google by following the subsequent link and downloading and installing the plugin which is available there: https://www.google.com/settings/ads/plugin.
For further information on Google Remarketing as well as the Google privacy policy, visit http://www.google.com/privacy/ads/.

In the scope of the Google AdWords service, we also use what is known as conversion tracking. When you click on an advertisement placed by Google, a cookie will be placed on your end device for the conversion tracking. These cookies become invalid after 30 days, contain no personal data, and do not serve the purpose of personal identification. The information which is obtained with by the conversion cookie is used to create conversion statistics for AdWords customers have who opted for conversion tracking.

By changing your browser settings accordingly, you can prevent the cookies from being stored; however, we point out that you may not have full access to all the functions of this website in this case. You can also deactivate interest-related advertisements on Google as well as interest-related Google advertisements in the web (within the Google display network) in your web browser by clicking the “deactivate” button under http://www.google.de/settings/ads or by deactivating such advertisements under http://www.aboutads.info/choices/. For further information on your setting options in this connection and on data protection at Google, visit https://www.google.de/intl/de/policies/privacy/?fg=1.

d) Matomo
We use the open-source software Matomo for the analysis and statistical evaluation of the use of our website. For this purpose, cookies are placed (see point 4). The information generated by the cookie regarding the use of the website will be transferred to our server and collated in the form of pseudonymised usage profiles. The information will be used in order to evaluate the use of the website and to allow for the requirements-oriented configuration of our website. No forwarding of the information to third parties will take place.

The IP address will not be connected with any other data concerning the user under any circumstances. IP addresses are anonymised so that they cannot be identified (IP masking).

Your visit to this website is currently being tracked by the Matomo web analysis services. If you no longer wish your visit to be tracked, please click here (https://matomo.org/docs/privacy/).

6) Social media plugins
On this website, on the basis of Art. 6(1), sentence 1, point (b) GDPR, we use social plugins from the social networks Facebook, Twitter and Instagram for the purpose of raising the profile of our company accordingly. The underlying advertising purpose is to be considered a legitimate interest in terms of GDPR. The responsibility for the operation in compliance with the data protection regulations is to be ensured by the respective providers. In the interests of providing visitors to our website with the best possible protection, the embedding of these plugins is based on what is known as the “double-click” method.

a) Facebook
Social media plugins from Facebook are used on our website, in order to make the use more personal. For this purpose, we use the "LIKE" or "SHARE" button. This constitutes an OFFER FROM Facebook: If you access any of the pages on our website that contains such a plugin, your browsers will establish a direct connection with the servers of Facebook. Facebook will transfer the contents of the plugin directly to you browser, which then embeds them in Website.

Through the embedding of the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) will be transferred by your browser directly to a server of Facebook in the USA and stored there.

If you are logged in to Facebook at that time, Facebook can assign your visit to our website to your Facebook account. If you interact with the plug-ins, for example, by pressing the “LIKE“ or “SHARE” button, the corresponding information will also be transferred directly to a server of Facebook, where it will then be stored. The information will also be published on Facebook and shown to your Facebook friends.

Facebook can use this information for the purposes of advertising, market research and the needs-oriented design of the Facebook pages. For this purpose, use-, interest- and relationship profiles are created by Facebook, for the evaluation of your use of our website in terms of the advertisements that you are shown by Facebook, to inform other Facebook users about your activities on our website, and to provide further services associated with the use of Facebook, for example.

If you do not wish Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before your visit to our website.

For further information on the purpose and the extent of the collection and processing of data by Facebook and on your associated rights settings options for the protection of your private sphere, please refer to the data protection information of Facebook (https://www.facebook.com/about/privacy/).

b) Twitter
Plugins from the short-message network Twitter Inc. (Twitter) are embedded on our web pages. You can recognize the Twitter plugins (tweet button) due to the Twitter logo on our web page. An overview of the tweet buttons is available here (https://about.twitter.com/resources/buttons).

If you access a page on our website that contains a plugin of this kind, a direct link between your browser and the Twitter server will be made. In this way, Twitter receives the information that you have visited our website with your IP address. If you click on the Twitter “tweet button” while you are logged into your Twitter account, you can link the contents of our website to your Twitter profile. If you do so, Twitter can assign your visit to our website to your user account. Please note, that as the provider of the websites, we have no knowledge of the contents of the transferred data or its use by Twitter.

If you do not want Twitter to be able to assign your visit to our website, please log out of your Twitter user account.

For more information, please refer to the Twitter privacy policy (https://twitter.com/privacy).

c) Instagram
What are known as social plugins (“plugins”) from Instagram are also used on our website, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”).

The plugins feature an Instagram logo in the form of an “Instagram camera”, for example.

If you access any of a page on our website which contains a plugin of this kind, your browser will establish a direct connection to the servers of Instagram. The contents of the plugin will then be transferred directly to your browser by Instagram and embedded in the web page. Through this embedding, Instagram receives the information that your browser has accessed the corresponding page of our website even if you do not have an Instagram account or are not currently logged in to Instagram.

This information (including your IP address) will be transferred by your browser directly to a server of Instagram in the USA and stored there. If you are logged in to Instagram at that time, Instagram can assign your visit to our website your Instagram account. If you interact with the plug-ins, for example, by pressing the “Instagram” button, this information will also be transferred directly to a server of Instagram, where it will then be stored.

The information will also be published on your Instagram account and shown there where it is visible to your contacts.

If you do not wish Instagram to assign the data collected via our website directly to your Instagram account, you must log out of Instagram before your visit to our website.

For further information, please refer to the privacy policy of Instagram (https://help.instagram.com/155833707900388).

d) Xing
The “XING share button” is used on this website. When you visit this website, your browser will establish a short-term connection with the servers of XING AG (“XING”), with which the functions of the “XING Share Button” are provided (particularly the calculation/display of the counted value). XING will not save any of your personal data when you visit this website. In particular, XING will not save any IP addresses. Furthermore, no evaluation of your user behaviour through the use of cookies will take place in connection with the “XING Share Button”. The currently valid data protection information regarding the “XING Share Button”, as well as further information, are available at the following website:
https://www.xing.com/app/share?op=data_protection"

e) YouTube
aa) We have embedded videos from YouTube in our online offering which are saved at http://www.YouTube.com and can be played back directly from our website. All such videos have been embedded in the “enhanced data protection mode”, which means that no data about you as a user will be transferred to YouTube if you do not play the videos. The data stated in paragraph 2 will only be transferred if you play the videos. We have no control over such a transfer of data.

bb) When you visit the website, YouTube receives the information that you have accessed the relevant sub-page of our website. The data stated under point 2 a) of this declaration will also be transferred. This happens regardless of whether YouTube provides a user account in which you are logged in, or if no user account exists. If you are logged in to Google, your data will be assigned directly to your account. If you do not want the data to be associated with your YouTube profile, you must log out before activating the button. YouTube will store your data as a user profile and use it for the purposes of advertising, market research and/or the custom configuration of its website. Data (including the data of users who are not logged in) are evaluated in this way to provide custom advertising and to inform other users of the social network about your use of our website. You have the right to object to the creation of such user profiles; if you intend to exercise this right, please contact YouTube.

cc) Further information on the purpose and scope of the data collection and its processing by YouTube is provided in the privacy policy. This also contains further information about your rights and your settings options for the protection of your private sphere: https://www.google.de/intl/de/policies/privacy. Google may process your personal data in the USA, and has agreed to comply with the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

7) Rights of data subjects
You have the right:

- according to Art.  15 GDPR, to access information about your personal data that we process. In particular, you may demand access to information regarding the purposes of processing, the category of personal data, the categories of recipients towards whom your personal data were or are disclosed, the intended storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of the right to lodge a complaint, the origin of your data if they were not collected by us, as well as the existence of an automated decision-making process including profiling and, where applicable, conclusive information regarding their particulars;

- according to Art. 16 GDPR, to request the immediate rectification of inaccurate data or the completion of your personal data that we have saved;

- according to Art. 17 GDPR, to request the erasure of your personal data stored by us, unless its processing is required in order to exercise the right to freedom of expression and information, to comply with a legal obligation, for reasons of public interest, or in order to establish, exercise or defend legal claims;

- according to Art. 18 GDPR, to demand the restriction of processing of your personal data insofar as you contest its accuracy, if its processing is unlawful, but you object to its erasure, and if we no longer require the data, but you require it in order to establish, exercise or defend legal claims, or if you have lodged an objection to the processing pursuant to Art. 21 GDPR;

- according to Art.  20 GDPR, to receive the personal data which you have provided to us in a structured, commonplace and machine-readable format, or to request its transfer to another Data Controller;

- according to Art. 7(3) GDPR, to revoke at any time any consent you granted us. This will have the consequence that we will no longer be allowed to continue any data processing that was based on this consent in the future, and

- according to Art.  77 GDPR, to lodge a complaint with a supervisory authority. You can contact generally the supervisory authority at your habitual place of residence or work, or the supervisory authority at our place of business, for this purpose.

8) Right to Object
Insofar as your personal data are according to Art.  6  (1) sentence  1 point  (f) GDPR on the basis of legitimate interests, according to Art. 21, GDPR, you have the right to lodge an objection to the processing of your personal data insofar as the appropriate reasons exist due to your particular situation or if the objection is relates to direct advertising. In the latter case, you have a general right to object, which we will implement without indication of any particular situation.

If you wish to make use of your right of revocation or objection, simply send an appropriate email to kontakt@muk.de

9) Data security
When you visit the website, we use the common SSL procedure (Secure Socket Layer) in combination with the respective highest degree of encryption that is supported by your browser. This usually consists of a 256-bit encryption. If your browser does not support 256 bit encryption, we will use the 128 bit v3 technology instead. You can see whether an individual page of our website is transferred in encrypted form due to the closed presentation of the key and/or lock symbol in the lower status bar of your browser.

Apart from the above, we use appropriate technical and organisational security measures in order to protect your data against accidental or deliberate manipulation, partial or complete loss, destruction or access by unauthorised third parties. Our security measures are subject to continuous improvement in accordance with technological developments.

10) Topicality and amendments of this privacy notice
This privacy policy is currently valid and dates from May 2018.

Due to the further development of our website and offerings, or because of changes to the statutory and/or official regulations, it may become necessary to amend this privacy policy. You can view the currently valid privacy policy at any time by visiting the website https://www.muk.de.

 

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